Clinical Hypnotherapy: Unlock Your Potential with Positive-Hypnosis
Privacy Policy
Effective date: 1st March 2026
1. Introduction
Positive-Hypnosis (operated by Stephen Lindsay) is committed to protecting the privacy and confidentiality of all individuals who engage with this practice. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights under the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
By using our website, contacting us, or engaging our services, you agree to the practices described in this policy.
2. Who We Are
Positive-Hypnosis is a sole-practitioner clinical hypnotherapy practice based in Auckland, New Zealand, accredited with the New Zealand Association of Professional Hypnotherapists (NZAPH) and the Hypnosis New Zealand (HNZ).
For all privacy enquiries, please contact:
Stephen Lindsay, Positive-Hypnosis
Email: info@positive-hypnosis.co.nz
Website: www.positive-hypnosis.co.nz
3. What Information We Collect
3.1 Information You Provide
When you contact us, book a consultation, or subscribe to our mailing list, we may collect:
Your name and contact details (email address, phone number)
The nature of your enquiry or presenting concern
Health and wellbeing information disclosed during intake or sessions
Session notes and clinical records
Payment information (processed securely — we do not store card details)
3.2 Information Collected Automatically
When you visit positive-hypnosis.co.nz, we automatically collect certain data through cookies and analytics tools, including:
Your IP address and approximate location
Browser type and device information
Pages visited, time spent, and navigation patterns
Referral source (e.g. how you found our website)
This data is collected via Google Analytics and the GoDaddy website platform to help us understand how visitors use our site and improve your experience.
3.3 Email Marketing
If you subscribe to our mailing list or download a resource from our website, your name and email address are stored in Sender (our email marketing platform). You may unsubscribe at any time using the link in any email we send.
4. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiries and arrange consultations
To provide clinical hypnotherapy services and maintain appropriate clinical records
To send appointment reminders or follow-up information relevant to your care
To send newsletters or educational content where you have subscribed
To analyse website traffic and improve the functionality of our website
To comply with our professional, legal, and ethical obligations
We will not use your information for purposes other than those listed above without your prior consent.
5. How We Share Your Information
Positive-Hypnosis does not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers who assist us in operating our practice, strictly as required:
Google LLC (Google Analytics — website analytics)
GoDaddy (website hosting and email)
Sender (email marketing platform)
These providers are contractually required to handle your data securely and only for the purposes we specify. Some providers may be based outside New Zealand; where this is the case, we take reasonable steps to ensure your data is protected to a comparable standard.
We may also disclose information if required to do so by law, or where we believe disclosure is necessary to protect the safety of any person.
6. Health Information
Clinical information you share with us — including details of your presenting concern, history, and session content — is health information and is subject to heightened protection under the Health Information Privacy Code 2020.
Your health information is:
Collected only for the purpose of providing hypnotherapy services
Kept strictly confidential and not shared without your consent, except where required by law or where there is a risk to your safety or the safety of others
Retained securely for the minimum period required by professional standards
Clinical records are stored securely and accessible only to Stephen Lindsay.
7. Cookies
Our website uses cookies — small text files placed on your device — to analyse traffic and optimise your experience. By continuing to use our website, you consent to our use of cookies.
You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of the website. We do not use cookies to identify you personally, serve targeted advertising, or track you across other websites.
8. Data Retention
We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by law or professional guidelines:
Clinical records: retained for a minimum of 10 years from the date of the last entry, in line with New Zealand health sector guidance
Marketing and subscriber data: retained until you unsubscribe or request deletion
Website analytics data: retained in accordance with Google Analytics default retention settings
When information is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw your consent for marketing communications at any time
Raise a concern or complaint about how your information has been handled
To exercise any of these rights, please contact us at info@positive-hypnosis.co.nz. We will respond to your request within 20 working days.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
10. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Security measures include password protection, encrypted email communication where appropriate, and restricted access to clinical records.
While we take these precautions, no data transmission over the internet is completely secure. If you have concerns about sending sensitive information electronically, please contact us by phone.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practice or legal requirements. The current version will always be published on our website with the effective date noted above. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Positive-Hypnosis
Auckland, New Zealand
Email: info@positive-hypnosis.co.nz
Website: www.positive-hypnosis.co.nz
Positive-Hypnosis · Auckland, New Zealand · positive-hypnosis.co.nz
Disclaimer: Hypnotherapy is not a substitute for professional medical or mental health treatment. If you have been diagnosed with any medical condition, please consult a qualified health professional before commencing any complementary therapy. Results from hypnotherapy may vary between individuals. No guarantee of outcome, expressed or implied, is made.
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